Buddha Statue Online values and give services to customers for maximum satisfaction in terms of product sales and support. We value our customer relationship and upmost care is taken with the quality of products, accuracy, packaging and prompt delivery of shopped products. We focus on customer satisfaction by delivering quality product and reliable services.
However, since all displayed products are handmade and hand labored, products that displayed in web and the physical products that our clients receive might have slight variations in comparison with the product picture displayed and differences in size/dimension mentioned, colors and of hand finishing nature.
Below is our Brief Details for Service Offered to our clients:
Product Delivery/Shipping :
Product shipment is the main part of customer service that we focus, Our products are shipped through reliable, renowned world class express/courier company's like FEDEx, DHL, TNT depending on destination, size and volume for fast, secure and reliable door to door express services.
We will notify our customers about delivery date in destination address once online payment is verified and get confirmation after completion of credit card verification.
After that we will make email notification about product shipping status, online shipment tracking status and send you tracking no to track online from destination itself. If needed, we will again make re-confirmation for the shipping address and sales status.
Shipping delays :
Product shippment might get delayed sometimes due to some minor errors/damages on statues on final quality checking which can be recovered within some time frame, furthermore, the statues sold may be out of stock with us or with the artisan since the products are displayed simultaneously in artisan workplace or shops or sold locally and not got timely right information to us to update the status of availability.
In that case, without any confusion and any delays, we will inform you at instant and with the current situation. Hence, with your proper consent and agreeably dialogue, we will move forward.
If you have any questions before placing any online orders or shopping then please do contact us.
Shipping Charges/Calculation of Product weight :
All the shipping charges are made by following the standard rates of FEDEx, DHL, TNT. Shipping charges are based on product shipping weight with packaging and with its product size .i.e. dimensional volume size, weight of product.
We calcuate weight by product net weight plus packaging weight which merely depends on size of the products.
For small dimension products (which do not comes under volumetric weight) we do not add additional weight calculation but for big or high volume and sized products we do have to add their volumetric weight and with size as shippin cost i sbased on dimensional volumeteric weight which is IATA standard shipping rules.
So, we have to calculate and add weight with the products that we sell online.
Product Sample :
Facilities are available for supply of any samples to the buyers for final approval. Samples pieces are delivered according to availability, after customers' desire it and place order for it.
In case of customized designed sample product, it will take time and inform you the tentative date to finish the product. The sample product cost and shipping cost has to bear by the customers themselves.
Product Packaging :
We are very much concerned with the quality of products packaging and our clients satisfaction and safest delivery to the destination, so every and up most care is taken before delivery of products.
All our product items will be carefully wrapped and packed with protective bubble plastic and then re packed within required sized corrugated cardboard box or wooden plywood boxes as per size and weight of statues.